What should I do if there is a problem with the exam content or questions in the exam?
Will I lose time if I get disconnected from the exam or if the exam is loading slowly?
What will happen if the computer malfunctions in the middle of the test?
What should I do if there is a problem with the exam content or questions in the exam?
You are advised to continue with the exam after informing the proctor your doubts related to a problem with exam content, questions or answer options. The proctor will take the appropriate action to inform the same to GMAC. The complaints will be reviewed and if found correct, GMAC will take appropriate action to address the same and you will not be penalized. You can also write to nmatsupport@gmac.com if you encounter a problem.
Will I lose time if I get disconnected from the exam or if the exam is loading slowly?
Our exam is designed to stop the timer if the test taker disconnects from the exam. The timer only begins once a question is fully loaded, and the load time of an item does not impact the countdown of the timer.
What will happen if the computer malfunctions in the middle of the test?
Exam at the Test Centre in India: In the unlikely event of a computer malfunction during the exam, the test centre staff will need to reboot the computer. During this process, you will not lose any answers already entered. After rebooting, the computer will come back exactly to where the exam stopped. Please note that the timer will have stopped when the computer reboots, and the timer will start as soon as the exam is re-started.
If you face any problems because of the computer malfunctioning, you should inform the Test Administrator immediately. They will either troubleshoot or allocate another computer to you. Exam will resume from the same point where you had left at the time of malfunctioning. No request will be entertained after the section after the exam is over.
Online Proctored Exam at Home: In the event of your computer malfunction during the exam, the proctor will help/guide you to resume the exam within half an hour (30 mins) beyond which the exam will be considered as a NO show/Exam Incomplete and you will need to schedule another attempt. The fee for this attempt will be forfeited. It’s advised to have the computer checked before the exam by taking the demo test available through the candidate dashboard. In case you are not able to troubleshoot the issue within the specified time, the exam will be submitted and the attempt will be exhausted.