This guide will help you determine the right team to contact based on how you took (or plan to take) the GMAT exam and what kind of issue you're experiencing.
Step 1: How did you take (or plan to take) the exam?
Test Center
Step 2: What do you need help with?
Registration, Scheduling, or Payment
Contact: Pearson VUE
Pearson VUE handles all test center appointment and payment-related
issues.
| Region | Contact Information |
|---|---|
|
Americas Mon–Fri, 7 a.m. – 7 p.m. CT |
Email: GMATCandidateServicesAmericas@pearson.com Toll-free: +1 (800) 717-4628 Phone: +1 (408) 636-0231 |
| Asia Pacific |
Email: GMATCandidateServicesAPAC@pearson.com Phone: +852-3077-4926 (9 a.m. – 6 p.m. AEST) India: 0008000503682 (9 a.m. – 6 p.m. IST) |
|
Europe, Middle East, Africa Mon–Fri, 9 a.m. – 5 p.m. GMT |
Email: GMATCandidateServicesEMEA@pearson.com Phone: +44 (0) 208 044 6970 |
|
Mainland China Mon–Fri, 8:30 a.m. – 5 p.m. CST |
Email: gmatservice@neea.edu.cn Phone: +86-10-82345675 |
Technical Issue During Exam
Contact: Pearson VUE
If you experienced a technical issue or an administrative issue during
your GMAT exam at a test
center, Pearson VUE will review and assist.
| Region | Contact Information |
|---|---|
|
Americas Mon–Fri, 7 a.m. – 7 p.m. CT |
Email: GMATCandidateServicesAmericas@pearson.com Toll-free: +1 (800) 717-4628 Phone: +1 (408) 636-0231 |
| Asia Pacific |
Email: GMATCandidateServicesAPAC@pearson.com Phone: +852-3077-4926 (9 a.m. – 6 p.m. AEST) India: 0008000503682 (9 a.m. – 6 p.m. IST) |
|
Europe, Middle East, Africa Mon–Fri, 9 a.m. – 5 p.m. GMT |
Email: GMATCandidateServicesEMEA@pearson.com Phone: +44 (0) 208 044 6970 |
|
Mainland China Mon–Fri, 8:30 a.m. – 5 p.m. CST |
Email: gmatservice@neea.edu.cn Phone: +86-10-82345675 |
Score Reporting or Score Questions
Contact:GMAC Customer Care
GMAC Customer Care handles all inquiries related to:
- Sending your score to schools
- Viewing your official score
- Questions or concerns about your score
Online
Step 2: What do you need help with?
Registration, Scheduling, or Payment
Contact: Talview GMAT Support
Talview GMAT Support handles all registration, rescheduling, and
payment issues for the GMAT Online exam.
Note: For online exams taken on or before July 6, 2025, please contact support@examity.com.
Technical Issue During Exam
Contact: GMAC Customer Care
GMAC Customer Care investigates technical issues that occur during
the GMAT Online exam, including:
- Software problems
- Proctoring or system malfunctions
Score Reporting or Score Questions
Contact: GMAC Customer Care
GMAC Customer Care manages all score-related questions and services,
including:
- Sending your score to schools
- Viewing your official score
- Questions or concerns about your score
Not sure who to contact?
No problem! Reach out to GMAC Customer Care and we’ll help direct you to the right place.