Our Customer Care team reviews all tickets in the order they’re received, so you can expect a first response within 2 business days. If our team can handle the issue, it will be resolved within 7 business days.
Some technical issues and item challenges are more complex and will be escalated to our internal experts for additional support. We will do our best to provide a quick resolution, but the timeline will depend on the complexity of the issue.
Submitting multiple tickets related to the same issue will actually extend the resolution time, but you can respond directly to our emails to provide more information or ask questions.
Lastly, every Customer Care request is reviewed and responded to by a real human, so there may be some delays during peak times.