Our Customer Care team reviews tickets in the order they’re received. You can expect an initial response within 2 business days. If our team can resolve the issue, it will typically be completed within 7 business days.
Some technical matters or item-related concerns may require support from our internal specialists. When escalation is needed, the resolution timeline may vary depending on the issue’s complexity, but we will work to resolve your case as quickly as possible.
Submitting multiple tickets for the same concern can delay resolution. If you need to add information or have follow-up questions, please reply directly to the email thread for your existing case.