There are two ways to purchase an Enhanced Score Report (ESR) for exams taken at a test center - either via our mba.com store (through our payment processor, asknet Solutions) or in combination with your test center GMAT exam appointment registration (through Pearson VUE).
- If you purchase via our mba.com store, the confirmation email will be titled "mba.com Store - Order Confirmation."
- If you purchase in combination with your test center GMAT exam appointment registration, the confirmation email will be titled "Pearson VUE Confirmation of Payment."
It may take up to 30 minutes to receive your order confirmation email. Please be sure to check your spam/junk folder.
If you still do not see the order confirmation email in your inbox or spam/junk folder after 30 minutes, please contact our Customer Care team:
You can contact us via email by submitting a request through our contact form. For us to best assist you, please provide as much information as possible.
If you prefer to call:
Telephone services are available Monday - Friday:
- 6:30am – 5:30pm ET
- 11am to 11pm IST
- 3pm – 11:30pm AEST
- 5:30am-9:30pm UTC
If you need additional assistance, please include:
- First and last (sur) name:
- The email address associated with the purchase:
- Order number:
- Customer number (if applicable):
- Any other documentation/receipts/etc. related to the order
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