You may be eligible to receive a full refund, or a free reschedule if your circumstances fit into one of the below categories:
- Medical: If you have a medical issue that prevents you from taking the exam on your scheduled day, you will be asked to provide a doctors note/hospital discharge papers to verify that you are unable to take the exam.
- Military: If you have military orders stating that you will be on assignment on the day of your exam, you will be asked to provide a copy of your orders for verification.
If you believe your situation qualifies for an exception based on the above information, you may submit a request explaining the situation and including the noted documentation.
GMAT Exam
For GMAT Test Center Appointments:
Please contact GMAT Customer Service for your region by phone or email if you have questions or concerns related to your GMAT Exam taken at a Test Center appointment.
For GMAT Online Appointments:
Still need help? You can contact us via email by submitting a request through our contact form. For us to best assist you, please provide as much information as possible.
GMAT Focus Edition Exam
GMAT Focus Edition Test Center Appointments:
Please contact GMAT Customer Service for your region by phone or email if you have questions or concerns related to your GMAT Exam taken at a Test Center appointment.
GMAT Focus Edition Online Appointments:
Still need help? You can contact us via email by submitting a request through our contact form. For us to best assist you, please provide as much information as possible.